Legal

Privacy Policy

Last updated: June 2025. This policy explains how we collect, use, and safeguard your personal information.

Section 1

Information We Collect

When you use LoanWala's website or services, we may collect the following categories of personal information:

  • Full name, phone number, and email address
  • PAN card number and Aadhaar number (only for loan processing)
  • Income details and employment information
  • Property or asset details (for secured loans)
  • Bank account details shared voluntarily via the application form
  • Browser type, IP address, and device identifiers (automatically collected)

Section 2

How We Use Your Information

The information we collect is used solely to provide and improve our financial advisory services. Specifically, we use it to:

  • Process your loan application and assess eligibility
  • Connect you with suitable banking partners
  • Send updates, offers, and relevant financial information
  • Comply with RBI, SEBI, and other regulatory requirements
  • Improve our website, services, and customer experience
  • Prevent fraud and ensure platform security

Section 3

Sharing of Information

LoanWala does not sell your personal data to third parties. We may share your information only in the following situations:

  • With empanelled banks and NBFCs to process your loan application
  • With insurance partners if you opt into our insurance services
  • With government authorities as required by law
  • With technology service providers who process data on our behalf
  • In the event of a business restructuring, merger, or acquisition

Section 4

Data Security

We take the security of your personal data seriously. LoanWala implements industry-standard technical and organisational measures including:

  • SSL/TLS encryption for all data in transit
  • Role-based access control for internal systems
  • Regular security audits and vulnerability assessments
  • Secure storage with limited employee access
  • Immediate notification protocols in case of a breach

Section 5

Your Rights

As a user, you have the following rights regarding your personal data:

  • Right to access all data we hold about you
  • Right to correct inaccurate or outdated information
  • Right to request deletion of your data (subject to legal obligations)
  • Right to withdraw consent for marketing communications
  • Right to lodge a complaint with the data protection authority

Section 6

Cookies & Tracking

Our website uses cookies to improve your browsing experience and analyse traffic. By continuing to use our website, you consent to cookie usage. You can disable cookies in your browser settings at any time, though some features may be affected.

Section 7

Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at support@loanwalaindia.com or write to us at our registered office in Ranchi, Jharkhand. We aim to respond to all data-related enquiries within 7 business days.