Support

How Can We Help You?

Our support team is available Monday to Saturday, 9 AM – 7 PM. Choose the best way to reach us below.

Self-Service

Resources to Help Yourself

Before reaching out to our team, you may find instant answers in our self-service resources:

  • Loan eligibility calculator on the homepage
  • EMI calculator for home, personal, and business loans
  • Government scheme eligibility guide
  • Document checklist for all loan types
  • FAQ section on the homepage
  • Step-by-step application guide under 'How it Works'

FAQ

Frequently Asked Questions

How do I apply for a loan through LoanWala?

Click 'Apply Now' on any page, fill in your basic details, and our advisors will get in touch with the best matched options within 24 hours.

Is there any fee for LoanWala's advisory services?

Our initial consultation and loan comparison is completely free. A small processing fee may apply for end-to-end documentation assistance, which will be disclosed upfront.

What documents are required to apply for a home loan?

Typically you'll need identity proof (PAN/Aadhaar), address proof, income documents (salary slips or ITR), and property documents. Our advisor will give you a tailored checklist.

How long does loan approval take?

With complete documentation, most loans are approved within 7–15 working days. Government scheme loans may take longer depending on the programme.

Can I track my loan application status?

Yes. Once your application is submitted, our team will keep you updated via WhatsApp and email at every stage of the process.

Do you offer doorstep services?

Yes, we provide doorstep advisory and documentation services across Ranchi and nearby districts in Jharkhand.

Escalation

Still Need Help?

If your issue remains unresolved after contacting our support team, you can escalate it to our senior advisory team by emailing support@loanwalaindia.com with the subject line 'ESCALATION'. We guarantee a resolution within 48 hours for escalated cases.

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